Conversation data becomes another dashboard
Teams collect recordings and metrics without turning them into a clear manager agenda or seller behavior.
SolutionsSales conversation intelligence
Turn customer conversations into team knowledge.
See what buyers repeatedly ask, where opportunities lose momentum, which seller behaviors work, and what the team should change next.
- Buyer and seller patterns
- Source conversation evidence
- Coaching and process actions
Explore three illustrative coaching examples
Examples of what a manager might notice and coach. These are illustrative scenarios, not customer results.
- 1
Implementation timing asked repeatedly
Timeline is a frequent buyer concern, but sellers answer it inconsistently and rarely confirm the decision impact.
Create one approved response and add a follow-up question about the buyer's required date.
- 2
High scores share one behavior
Top discovery calls consistently recap the buyer's priority before presenting the approach.
Add the recap to the coaching standard and the next team practice.
- 3
Qualified calls stall after interest
Buyers express fit, but the next step lacks a participant, owner, or date.
Update the mutual-next-step criterion and route current opportunities for follow-up.
What needs to improve
Your team hears more than any one manager can.
Revenue leaders and sales managers who need to connect individual call coaching with patterns across buyers, sellers, and the operating process.
Buyer signals stay anecdotal
Questions, competitors, objections, and product language reach leadership through memory instead of a reviewable evidence set.
Coaching and process changes disconnect
A rep receives feedback while scripts, qualification rules, enablement, and follow-up workflows remain unchanged.
How it works
From customer questions to a better team response.
1. Observe
Surface the conversation signals
Identify questions, objections, competitors, outcomes, commitments, and seller behaviors across supported calls.
2. Verify
Inspect the source evidence
Move from an aggregate pattern to the exact call moments behind it before deciding what the pattern means.
3. Change
Choose the right operating response
Coach the seller, update the process, route the opportunity, or keep watching the trend based on the evidence.
In the product
Make recurring questions useful to everyone.
Buyer-language trends
Track recurring questions, objections, competitors, and priorities without separating them from their call context.
Seller-behavior patterns
Find repeated strengths and misses across scorecard criteria, outcomes, reps, and time periods.
Searchable evidence
Open the conversation moments behind a finding so leaders can validate the interpretation and hear the buyer's language.
Actionable intelligence
Turn a finding into opportunity follow-up, a coaching action, or a change to the team's sales process.
Connected tools
Use the recordings and transcripts your workflow already produces.
ZoomZoom PhoneMicrosoft TeamsFathomFieldyHubSpotZapier
Before you connect
- Conversation patterns reflect the data connected to the platform and should not be assumed to represent unrecorded interactions.
- Correlation between a behavior and outcome should be treated as a coaching hypothesis until validated.
Put the standard to work
Try it with a worked example.
See a sales call scored line by line
Trace each score and coaching recommendation back to the conversation evidence.
Open resourceUse the discovery call scorecard
Copy a weighted rubric for discovery, impact, qualification, and next steps.
Open resourceCopy the sales call scorecard
Use a practical 100-point standard for reviewing real sales conversations.
Open resourceQuestions
Questions before you get started.
How is conversation intelligence different from call transcription?
Transcription creates a text record. Conversation intelligence organizes outcomes, signals, patterns, and evidence so a team can decide what to coach or change.
Can leaders inspect the calls behind a trend?
Yes. The workflow is designed to keep surfaced findings connected to the supporting conversations rather than presenting an unexplained aggregate.
Does it only analyze seller performance?
No. The system can surface buyer questions, objections, competitors, demand themes, opportunity signals, and process gaps alongside seller behavior.
Bring one real coaching question
See what your team can learn from its calls.
Explore the plans, or book a free 20-call review to find a useful coaching priority for your team.