The best answers live in someone's head
New hires depend on a busy manager or experienced teammate to explain the same products, objections, and processes again.
Use CasesOnboarding and team knowledge
Your best calls become your next hire's head start.
We automatically create a knowledge base for your team from your calls. New hires learn how your company sells, answers questions, and solves problems. New conversations keep the knowledge current, without manual write-ups.
- Real examples from your team's calls
- Knowledge captured automatically
- No manual call write-ups
- Ask AI about any call
Explore three illustrative coaching examples
Examples of what a manager might notice and coach. These are illustrative scenarios, not customer results.
- 1
An experienced rep explains an objection
A customer asks how your offer differs from a cheaper alternative, and the rep connects the answer to the customer's priorities.
Capture the explanation as a reusable example for the next hire.
- 2
A new hire needs that same answer
The knowledge base puts the lesson and its source conversation in one place.
Learn the approach in context, then practice it on the next call.
- 3
The team learns something new
Later conversations bring fresh questions, explanations, and examples into the knowledge base.
Keep onboarding connected to what the company knows today.
What needs to improve
New hires need your team's answers, not another generic manual.
Sales leaders, managers, and growing teams who want new employees to learn the company's products, processes, and best practices from real conversations.
Training documents fall behind
Your team learns something new every day, but turning those lessons into useful onboarding material becomes another job.
Scripts leave out the real conversation
A checklist tells a new hire what to cover. Real calls show how experienced teammates ask questions, explain value, and handle uncertainty.
How it works
From experienced teammates' calls to a new hire's first weeks.
1. Capture
Let everyday calls build the knowledge
Call intelligence captures useful explanations, customer questions, and coaching moments from connected conversations and turns them into searchable knowledge.
2. Learn
Give new hires answers and examples
Bring new employees into the team's knowledge base so they can find relevant lessons and follow them back to the original calls.
3. Keep current
Keep learning as the team works
As new conversations arrive, your knowledge base grows with fresh examples. Company knowledge stays connected to the work, without manual call write-ups.
In the product
Help new hires learn and practice.
Your knowledge base, created automatically
MoreSignal creates your knowledge base for you from connected calls, capturing useful answers, examples, and lessons without anyone writing each article by hand.
Onboarding grounded in real work
Help new hires learn your products, discovery questions, common objections, and follow-up approach from conversations your team has already had.
Ask AI about any call
New hires can ask questions in plain language about a call: what the customer needed, how the rep handled an objection, or which follow-up was agreed. Turn real conversations into practical lessons.
Fresh knowledge without the upkeep
New calls keep adding company knowledge as the team works. Spend less time collecting notes and rewriting training documents.
Connected tools
Use the recordings and transcripts your workflow already produces.
Connected call recordingsSupported transcripts
Before you connect
- Automatic knowledge capture depends on connected call sources and available transcripts; information that never appears in those conversations must be added separately.
Put the standard to work
Try it with a worked example.
Coach employees from real call evidence
Follow onboarding with focused feedback and practical coaching on each employee's own conversations.
Open resourceScale the owner's sales approach
Make the questions, explanations, and habits of your most experienced seller available to the whole team.
Open resourceQuestions
Questions before you get started.
How does call intelligence help with employee onboarding?
New hires can learn from actual customer conversations, find useful answers in the team's knowledge base, and see how experienced employees apply your process. They get practical context alongside coaching on their own calls.
Can I ask AI questions about a call?
Yes. Use Ask AI to ask about any call you can access. Ask what the customer was concerned about, how the rep responded, or what follow-up was agreed. It helps new hires understand real conversations and gives experienced teammates a quick way to find the details they need.
Do we have to write the knowledge base ourselves?
No. MoreSignal automatically creates a knowledge base for your team from connected calls, including useful summaries, key moments, and coaching lessons. You can add your own material, but you do not need to write up each call by hand.
How does company knowledge stay up to date?
New connected conversations keep adding fresh knowledge as your team works. That gives new hires and experienced employees access to current call examples without a separate project to collect notes and maintain training write-ups.
Bring one real coaching question
See what your team can learn from its calls.
Explore the plans, or book a free 20-call review to find a useful coaching priority for your team.